Last updated: 20/10/2020
At Strong Support, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with our coaching and support group services and our website.
1. Who We Are
Strong Support is a not for profit UK-based peer support organisation. If you have any questions about this policy or how we use your data, please contact:
Strong Support
Email: contact@strongsupport.co.uk
2. What Personal Data We Collect
We may collect and process the following personal data:
- Your name
- Contact details (e.g. email address, phone number)
- Information you provide during coaching sessions
- Payment details (where applicable)
- Any information you submit via our website contact forms
- Technical data, such as your IP address, browser type, and cookies
3. How We Use Your Personal Data
We use your data to:
- Provide our coaching and support services
- Manage your appointments or group sessions
- Process payments
- Communicate with you about our services
- Improve our website and services
- Comply with legal or regulatory requirements
We will only use your personal data where the law allows us to, including:
- To fulfil a contract with you
- Where we have your consent
- Where we have a legitimate interest (as long as your rights do not override those interests)
- To meet legal obligations
4. How We Share Your Data
We will never sell your data. We may share your data with:
- Service providers who help us deliver our services (e.g. secure payment processors)
- Professional advisers (e.g. accountants, legal advisers)
- Regulators or authorities if required by law
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
5. How We Store Your Data
Your data is stored securely on password-protected systems within the UK, and we take appropriate steps to protect it against unauthorised access or loss.
We only retain your data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
6. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing of your data
- Request transfer of your data to another provider
- Withdraw consent where we rely on consent
If you wish to exercise any of these rights, please contact us using the details above.
7. Cookies
Our website may use cookies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy .
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on our website with the “last updated” date shown at the top.
If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.